Kessler Hotel review - Front Desk Supervisor Kessler Collection Employee Review

5.0
Mar 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Hotel location is ideal outside of the Biltmore Estate. Frequent repeat guests that appreciate great/intuitive service. Hotel staff (Grand Performers) is great at working as a team. Our General Manager is easily accessible, does not micro-manage, and frequently acknowledges a job well done. Overall staff is just fun to work with on a daily basis.

Cons

Hotel runs high occupancy year-round so it can be stressful at times to be successful in delivering a high-level of service with every guest. Parking/traffic can be challenging on a daily basis.

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Kessler Collection Response
8y
Thank you for this great review! We appreciate your comments and are happy that you have been a Grand Performer for more than 3 years!

Explore other reviews about Kessler Collection

5.0
Sep 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Serving as General Manager at the Grand Bohemian Hotel Mountain Brook has been an incredibly fulfilling chapter in my career. Over the past year, I’ve experienced a remarkable balance between professional growth and personal well-being. I’m proud to lead a team that’s not only talented but genuinely collaborative and inspiring. The unwavering support from our corporate leadership has empowered us to elevate the guest experience and strengthen our culture. It’s been a journey defined by purpose, passion, and progress.

Cons

Some modification to benefits on the medical side would be good. Otherwise very happy.

2.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Similarly very diverse seemingly wonderful culture

Cons

I was hired at almost 2 dollars less than the people that were hired a week before and a week after me. Evem with 5 plus years in hospitality. Within 3 days I was degraded in front of a guest. So bad that they wrote about their experience. Nothing was done. After a meeting with H. R the person who actually did the degradation try to retaliate against me. And said that I threatened and made them feel unsafe.. you can try to pull the anger man card. So after checking cameras and doing their investigation, I'm still employed. I still work with this person. I don't feel safe because this person has lied on my name. Once and I'm sure we'll do it again. How is this allowed to happen with HR? And all the established rules and regulations

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