Insincerity and Distrust Reign Supreme - Anonymous employee Kessler Collection Employee Review

2.0
Mar 23, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hotels are beautiful, many co-workers are wonderful, good intentions.

Cons

Lack of follow through, programs and initiatives not fully thought out before launched, lots of distrust particularly with Corporate and among managers -- culture creates this atmosphere. Southern hospitality is a veil for insincerity particularly in HR. Intent seems to keep people in line, add more and more protocols, more and more rules -- has a boomerang effect; people rebel and feel unsupported. Base salaries are horrendous esp when combined with the hours you are expected to give. Not a place for anyone with a life outside of Kessler -- must be willing to dedicate your life and soul to making someone else money. Health plan is ridiculous -- bare minimum to meet the federal regulations that most employees could not afford.

Explore other reviews about Kessler Collection

5.0
Sep 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Serving as General Manager at the Grand Bohemian Hotel Mountain Brook has been an incredibly fulfilling chapter in my career. Over the past year, I’ve experienced a remarkable balance between professional growth and personal well-being. I’m proud to lead a team that’s not only talented but genuinely collaborative and inspiring. The unwavering support from our corporate leadership has empowered us to elevate the guest experience and strengthen our culture. It’s been a journey defined by purpose, passion, and progress.

Cons

Some modification to benefits on the medical side would be good. Otherwise very happy.

2.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Similarly very diverse seemingly wonderful culture

Cons

I was hired at almost 2 dollars less than the people that were hired a week before and a week after me. Evem with 5 plus years in hospitality. Within 3 days I was degraded in front of a guest. So bad that they wrote about their experience. Nothing was done. After a meeting with H. R the person who actually did the degradation try to retaliate against me. And said that I threatened and made them feel unsafe.. you can try to pull the anger man card. So after checking cameras and doing their investigation, I'm still employed. I still work with this person. I don't feel safe because this person has lied on my name. Once and I'm sure we'll do it again. How is this allowed to happen with HR? And all the established rules and regulations

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