Best F&B job so far - Concierge Lounge Host Kessler Collection Employee Review

4.0
Nov 12, 2015
Recommend
CEO approval
Business Outlook

Pros

It is truly a beautiful, aesthetically pleasing place to work. The guests are classy but still down to earth - only some are hard to please. I got to work alone which I loved, but even though I always worked independently I still got to know a handful of pretty awesome coworkers from every department. The concierge lounge shifts were a breeze and I got to watch the morning news, the in-room dining server shifts on the other hand..

Cons

I always stock and clean up for the next person, but it really sucks coming in at 5:30 in the morning to a mess left from last night. In-room dining was monotonous, the entire 9 hours I sat in a chair and wondered what my purpose in life even was. I know it's hard to gauge how many room deliveries there will be a day, but if I'm getting 0-3 orders during a 9 hour shift every day for a month, why would I want to stay there? I thinks its completely unnecessary to have anyone there from 11-4. At orientation one of the companies selling points to employees was that they frequently promote within. Everyone I've seen in positions above crew were hired externally, and weren't even all that..

Explore other reviews about Kessler Collection

5.0
Sep 2, 2025
Recommend
CEO approval
Business Outlook

Pros

Serving as General Manager at the Grand Bohemian Hotel Mountain Brook has been an incredibly fulfilling chapter in my career. Over the past year, I’ve experienced a remarkable balance between professional growth and personal well-being. I’m proud to lead a team that’s not only talented but genuinely collaborative and inspiring. The unwavering support from our corporate leadership has empowered us to elevate the guest experience and strengthen our culture. It’s been a journey defined by purpose, passion, and progress.

Cons

Some modification to benefits on the medical side would be good. Otherwise very happy.

2.0
May 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Similarly very diverse seemingly wonderful culture

Cons

I was hired at almost 2 dollars less than the people that were hired a week before and a week after me. Evem with 5 plus years in hospitality. Within 3 days I was degraded in front of a guest. So bad that they wrote about their experience. Nothing was done. After a meeting with H. R the person who actually did the degradation try to retaliate against me. And said that I threatened and made them feel unsafe.. you can try to pull the anger man card. So after checking cameras and doing their investigation, I'm still employed. I still work with this person. I don't feel safe because this person has lied on my name. Once and I'm sure we'll do it again. How is this allowed to happen with HR? And all the established rules and regulations

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