Help customers and employees;don't product push - Personal Banker KeyBank Employee Review

3.0
Aug 31, 2016
Recommend
CEO approval
Business Outlook

Pros

Benefits, incentive compensation, time off, salary

Cons

It's a terrible work environment. Over half of the branches are not fully staffed, in many branches it's a revolving door of staff coming and going (including managers) which makes meeting the high sales goal expectations near impossible. Managers are hired at a whim with no thought to their ability in leadership and therefore affect the staff as far as coaching and meeting production goals. The orientation training for bankers and managers is terrible. They also give quite a bit of lip service to "helping the customers." But at the end of the day you had better help "x amount" of customers and sell "x amount of credit cards" etc. When branch goals are not met, managers tell you push the flavor of the day. (Credit cards, Large Deposits etc) Many bankers push things on customers that they don't need only to make their numbers and they get praised for this behavior b/c it is making the bank money.

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5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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