Retirement-Health Savings Specialist - Retirement -Health Savings Specialist KeyBank Employee Review

3.0
Nov 18, 2016
Recommend
CEO approval
Business Outlook

Pros

Good benefits, life insurance, dental, medical-ok , 401K match great

Cons

More staff is required to preform and succeed with the job expectations, upper management needs to be more aware of how many customers and not receiving average customer service. The customers are the ones that truly are affected, you can only applogize so many times before they decide to bank someone else.The employees are overwhelmed and extremely stressed, thus risking lossing great performing employees.

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5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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