Horrible - Underwriting Manager KeyBank Employee Review

1.0
Sep 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Downtown location, I cannot think of anything else as when I tried to take PTO I was contacted with issues or questions that came up.

Cons

Upper management has little to no mortgage experience. Saddling Underwriters with structuring loan for sales team with no experience. Processing loans for processors with no experience and doing compliance also for site location. QC runs the show UW had to underwrite loans to QC. No common sense or thinking outside the box. LOS system does not work well. Underwriters held to different standards than all other employees. When escalated to upper management about the treatment of the underwriters by sales staff/ loan officers behaviors were allowed no response, they however did not like me questioning why it was allowed. Resigned shortly after.

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5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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