Not what I thought it would be... - Personal Banker KeyBank Employee Review

3.0
Jan 21, 2018
Recommend
CEO approval
Business Outlook

Pros

Good pay, nice benefits (20 PTO days, healthcare)

Cons

Ultra high goals that aren’t adjusted for the area you’re in. Kind of hard to meet any sort of credit or loan goal when every client in your area gets declined. Some managers are insane and nitpicky, watching their employees every move. I came here from another bank because I was told it was more about customer service than goals and targets. Wrong. They’re obsessed with not just signing clients up for online banking, which is reasonable enough, but making sure they actually use it actively — which is impossible to enforce.

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5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

the company is very good

Cons

nothing bad to say about this

2.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

My coworkers are good, Training staff are great. 4 weeks of PTO is nice and the pay is decent along with a 7% 401K match.

Cons

I have strong reason to suspect I was placed on a PIP for reporting a employment violation to HR, I have had approved PTO get unapproved with 10 days of the vacation with no compensation, my area region leader is horrible. They have very weird rules to disqualify any compensation or even metric recording of repeat investors, even though the advisor I work with gets full credit and compensation, the branch manager and area leader get full metric credit and increase to their bonus for it and if another employee referred it they still receive their full flat bonus for the referral. If a branch is understaffed you will be required to essentially become a branch manager and will be expected to take on numerous branch operations but they will not adjust your wealth metrics.

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