A good job, not a career - Teller KeyBank Employee Review

4.0
Dec 2, 2012
Recommend
CEO approval
Business Outlook

Pros

Typically a positive atmosphere Ideas like PGPs seeking to help your career in or our of Key Accessible management Decent pay, alright benefits More casual attire than other banks Fewer fees to explain than other banks Most casual audit I've ever experienced

Cons

Antiquated technology No such thing as full-time anymore. True of most banks, but even their "full-time" position is 34 or 37.5 hours. Also, if you're working extra to cover staffing shortfalls, God help you if you approach or exceed 40 hours. You will feel pressure from eight directions at once to falsify your timecard to bring you under 40. Frequently changing campaigns and plans Many promises with minimal follow through Talk about promoting from within, but on a much slower timeline than is discussed at hiring Often catty, backbiting, and heavily favoring (welcome back to high school) Staffing model which should streamline and optimize the client experience, but only under ideal circumstances. Most branches are habitually understaffed, leaving glaring gaps and a perpetually frantic feeling.

Explore other reviews about KeyBank

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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