Surveillance Analyst I - Anonymous employee KeyBank Employee Review

5.0
Dec 11, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Within my group, there is little to no micromanaging, which is nice. -As you gain knowledge, you can start to pick up more responsibilities. -This is an entry-level position at KeyBank and they know this; they expect you to grow and move on to other positions within the firm. -Provides you a good understanding of the servicing arm of KeyBank. -Great PTO time and a new benefits program starting in 2019. -Family-first attitude -Upper management and management in general seem to very approachable and encouraging.

Cons

-The work can become boring after you have done it for a while. Additional projects and responsibilities help make it better, however. -Due to the nature of the work, behind a computer, there is not as much verbal interaction with others- this could be great for some for horrible for me. -The pay is not very good compared to other entry-level positions that are attracting fresh college-graduates. -It seems like we have been understaffed for the duration of the time I have been here. This leads to additional stress and work, which is fine, however I believe there should be changes in hiring-see my advice. -Not very much interaction amongst peers- going back to the nature of the work.

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5.0
Jun 3, 2026
Recommend
CEO approval
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Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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