Demanding work with little help - Personal Banker KeyBank Employee Review

2.0
Mar 6, 2019
Recommend
CEO approval
Business Outlook

Pros

Competitive pay PTO 10 paid holidays Maternity/paternity leave after 1yr 401k match 6%

Cons

There is a lack of help in the branch. The branch model only supports two tellers, and expects the PB’s to consistently act as a teller. Clients become unhappy due to long wait times, and leave us awful reviews because of it. Management expects us to do more with less, and it just isn’t possible. This was my biggest issue with key, but is one of MANY. Poor work-life balance Very sales driven No time to meet with clients out of office Poor branch model Lack of training

Explore other reviews about KeyBank

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

the company is very good

Cons

nothing bad to say about this

2.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

My coworkers are good, Training staff are great. 4 weeks of PTO is nice and the pay is decent along with a 7% 401K match.

Cons

I have strong reason to suspect I was placed on a PIP for reporting a employment violation to HR, I have had approved PTO get unapproved with 10 days of the vacation with no compensation, my area region leader is horrible. They have very weird rules to disqualify any compensation or even metric recording of repeat investors, even though the advisor I work with gets full credit and compensation, the branch manager and area leader get full metric credit and increase to their bonus for it and if another employee referred it they still receive their full flat bonus for the referral. If a branch is understaffed you will be required to essentially become a branch manager and will be expected to take on numerous branch operations but they will not adjust your wealth metrics.

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