Great benefits - Poor Management - Branch Manager KeyBank Employee Review

2.0
May 26, 2019
Recommend
CEO approval
Business Outlook

Pros

Offers great employee benefits and has top level banking products. Aggressive sales goals with the ability to earn good bonuses on top of salary.

Cons

Retail banking management is focused on sales numbers and not customer needs lacking integrity. Mid management is haphazard and inconsistent with corporate management directives. Technology is terrible computers crash everyday taking hours to open accounts with customers. The sales culture makes this a very stressful job lacking a positive work/life balance.

Explore other reviews about KeyBank

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

If you’re in the Seattle area or other markets with concentrated branches there is a lot of opportunity for development. There are some very good employees that work for key.

Cons

Leadership is unpredictable and expectations are constantly changing making it hard to effectively manage a team and commit to all individual sales responsibilities. They removed them but reinstated them in a different way mid year with no notice.

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