Solid - Small Business Relationship Manager KeyBank Employee Review

4.0
Jul 19, 2013
Recommend
CEO approval
Business Outlook

Pros

Work environment is great. No micro-managing, flexible dress code (meaning no uniform, just shirt/tie/slacks) and minimal sales goals in contrast with competitors. Relationship based approach, less clients with more from each. You get to know people really well, tellers know all the clients names.

Cons

Lots of changes the last few years. They don't make it very easy to follow all corporate protocols as well as meet your sales goals. For example, they tell us to be selective when opening new accounts, but then place outrageous goals like 1 account per day. I can't be selective with that level of production.

Explore other reviews about KeyBank

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

3.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

If you’re in the Seattle area or other markets with concentrated branches there is a lot of opportunity for development. There are some very good employees that work for key.

Cons

Leadership is unpredictable and expectations are constantly changing making it hard to effectively manage a team and commit to all individual sales responsibilities. They removed them but reinstated them in a different way mid year with no notice.

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