It's a job. - Teller KeyBank Employee Review

2.0
Sep 19, 2013
Recommend
CEO approval
Business Outlook

Pros

Not too bad if you want an easy day to day job. Free baked goods around the holidays from customers. The customers are probably the biggest pro, you meet a lot of great people.

Cons

Limited options to move up within the company. Pay is very average and will not raise. Sales are more important than customer service. My particular branch was worse than most I've heard, but management can be a little selfish in getting ahead over everyone. The few crazies/drug addicts that come in can be a con as well.

Explore other reviews about KeyBank

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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