Management - Personal Banker KeyBank Employee Review

3.0
Dec 11, 2019
Recommend
CEO approval
Business Outlook

Pros

Very friendly people to work with. I really like the key4women mission and that Key has a female CEO. I felt really supported as a female employee while I was employed there.

Cons

I was new to banking when I joined Key. But unfortunately the branch I was assigned was very slow and learning opportunities were few and far between. I really liked the manager that hired me but she moved locations not long after I started. The new manager that was hired was new to the management role and did not know how to manage at all. As a new employee and new to banking I didn't feel like I was coached the proper way and found myself at teller row most of the time instead of at my desk in my banker role. I lasted 9 months before I moved on to another bank. Most of this is circumstantial but I do feel like upper management could have stepped in to help move me to a busier location.

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5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance and flexibility

Cons

High turnover ratio for employees

2.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

My coworkers are good, Training staff are great. 4 weeks of PTO is nice and the pay is decent along with a 7% 401K match.

Cons

I have strong reason to suspect I was placed on a PIP for reporting a employment violation to HR, I have had approved PTO get unapproved with 10 days of the vacation with no compensation, my area region leader is horrible. They have very weird rules to disqualify any compensation or even metric recording of repeat investors, even though the advisor I work with gets full credit and compensation, the branch manager and area leader get full metric credit and increase to their bonus for it and if another employee referred it they still receive their full flat bonus for the referral. If a branch is understaffed you will be required to essentially become a branch manager and will be expected to take on numerous branch operations but they will not adjust your wealth metrics.

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