Your 'Neighborhood Bank' that is phasing out people and interaction - Licensed Relationship Manager KeyBank Employee Review

3.0
Mar 5, 2021
Recommend
CEO approval
Business Outlook

Pros

All the benefits of a full time position, and a full digital platform that makes banking easy without the need for interaction

Cons

Company posts profits, but constantly downsizes and rewards remaining employees with t-shirts, or old bulk candy. Company makes employees test the software with customers that's designed to phase out in branch positions. Offices are small, with all the tropes that come along with that, such as gossip and gaslighting. The processing of transactions in accounts lends itself more prone to charging customer fees, then requires refunds at the branch level causing dollar outages that go against your metrics for bonus. Also, the bonus structure is stacked against an individual employee as it requires certain actions by OTHER employees in order to qualify. In essence, YOUR bonus is dependent on someone elses performance. Lastly, it doesnt matter how much pride you take in your work or the results you achieve, because they just expect more and more.

Explore other reviews about KeyBank

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

the company is very good

Cons

nothing bad to say about this

2.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

My coworkers are good, Training staff are great. 4 weeks of PTO is nice and the pay is decent along with a 7% 401K match.

Cons

I have strong reason to suspect I was placed on a PIP for reporting a employment violation to HR, I have had approved PTO get unapproved with 10 days of the vacation with no compensation, my area region leader is horrible. They have very weird rules to disqualify any compensation or even metric recording of repeat investors, even though the advisor I work with gets full credit and compensation, the branch manager and area leader get full metric credit and increase to their bonus for it and if another employee referred it they still receive their full flat bonus for the referral. If a branch is understaffed you will be required to essentially become a branch manager and will be expected to take on numerous branch operations but they will not adjust your wealth metrics.

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