Professional Work Environment, Little Support for Employees - Bank Teller KeyBank Employee Review

3.0
Mar 18, 2021
Recommend
CEO approval
Business Outlook

Pros

The pay was good and the company gave added benefits to our 401k for COVID.

Cons

Too much staff rollover due to overworked lead tellers. During COVID, the bank had poor foresight and planning to deal with spikes in cases. It was clear that management didn't understand what frontline tellers and personal bankers needed.

Explore other reviews about KeyBank

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

the company is very good

Cons

nothing bad to say about this

2.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

My coworkers are good, Training staff are great. 4 weeks of PTO is nice and the pay is decent along with a 7% 401K match.

Cons

I have strong reason to suspect I was placed on a PIP for reporting a employment violation to HR, I have had approved PTO get unapproved with 10 days of the vacation with no compensation, my area region leader is horrible. They have very weird rules to disqualify any compensation or even metric recording of repeat investors, even though the advisor I work with gets full credit and compensation, the branch manager and area leader get full metric credit and increase to their bonus for it and if another employee referred it they still receive their full flat bonus for the referral. If a branch is understaffed you will be required to essentially become a branch manager and will be expected to take on numerous branch operations but they will not adjust your wealth metrics.

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