Old school banking-not in a good way! - Bank Teller KeyBank Employee Review

1.0
Apr 5, 2021
Recommend
CEO approval
Business Outlook

Pros

They offer a lot of banking products for customers.

Cons

They are so behind in the banking world with technology. They were really good about work life balance but they have since gone to hard pushing sales like all the other "big" banks. They want you to be a robot with the same script for sales.

Explore other reviews about KeyBank

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, flexible, great moral and communication from leadership

Cons

Ever changing expectation and inconsistent feedback at times.

2.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

My coworkers are good, Training staff are great. 4 weeks of PTO is nice and the pay is decent along with a 7% 401K match.

Cons

I have strong reason to suspect I was placed on a PIP for reporting a employment violation to HR, I have had approved PTO get unapproved with 10 days of the vacation with no compensation, my area region leader is horrible. They have very weird rules to disqualify any compensation or even metric recording of repeat investors, even though the advisor I work with gets full credit and compensation, the branch manager and area leader get full metric credit and increase to their bonus for it and if another employee referred it they still receive their full flat bonus for the referral. If a branch is understaffed you will be required to essentially become a branch manager and will be expected to take on numerous branch operations but they will not adjust your wealth metrics.

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