Glad I left - Personal Banker KeyBank Employee Review

I worked for Key for almost five years. They do little to nothing to reward their employees. In the time I worked there, I was always told how great I was performing and never given a raise in my yearly review. In 2020 during the pandemic my branch manager left the company right as I was starting my new position. I was left to learn my new role without any proper training and left in charge of a branch in a shutdown. I helped everyone who had questions for the manager and even ran in and out of the branch (handling large amounts of cash) to those waiting outside in the drive thru all summer. Key wouldn’t even bother to spend money on us to have water to drink. We had to bring our own or go buy water. If that doesn’t show how cheap they are as a multi billion dollar company I don’t know what else will. During my last yearly review I was told how great I performed during the pandemic and all they could muster was a measly 50 cent raise. My manager told me my raise was confidential (it’s not) and that other people didn’t get raises. ( I found out the person I was training with zero banking experience was making more than 2 dollars an hour more than me) This was the breaking point for me. Other cons: The break room in the branches is a empty room without any TV or access to phone service. (And you are always on break alone, so no one to talk to) so everyone sits in their car for an hour on lunch. The branches have always been severely understaffed, it isn’t uncommon to only have 2 employees present. (You don’t get a break on those days either) It is a security risk and Key doesn’t care about it or they would staff the branches better. While I mentioned that they give a good amount of PTO you can’t actually use it most of the year. You have to plan your pto with your coworkers in January for the full year and 2 people cannot be off at the same time. This ends up blocking out 6 months that you cannot pick from and what company makes employees plan EVERY day off at the beginning of the year? Good luck if someone invites you somewhere for a long weekend a month in advance… you’ll be lucky to get that off and if you do they make you feel guilty about it. Sales policy is horrible, it’s a 100% or nothing model, and the payout sucks. I was over 120% to my quarterly sales goal and I was lucky to get $900 before taxes. Keep in mind they say your going to make so much money in sales in your interview… it simply is not true. Anyway, I could go on and on. I’m glad I left, after my time there I think Key is the most greedy company I’ve ever worked for and wouldn’t recommend it.