No clear direction - Small Business Relationship Manager KeyBank Employee Review

1.0
Jan 6, 2015
Recommend
CEO approval
Business Outlook

Pros

it was close to home, the products were decent & most of the people were nice to work with. There is always positions open due to the amount of position shifting or people leaving, so if you want to stick it out you could move up faster here then elsewhere

Cons

Executive seemed to have no clear direction. The words on our value statement did not line up with what I saw on a daily basis. They have a discretionary bonus fund, and most of the managers simply kept it for themselves instead of sharing with the team that helped the branch meet or exceed the goals. Some people who could no longer do their job competently were not removed from positions, even after numerous complaints from co-workers & customers. Instead of removing someone from the company who had a record of racially insensitive remarks, they moved that person to the part of town populated with the people she spoke badly about. the commitment to a business program is milk toast. Meaning that there is no commitment. The trend is to start a small business program and keep it for 1 - 1.5 years and then let it go, they will go without that program for about 3 -4 years and start it again for another 1 - 1.5 years and continue the cycle.

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5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

the company is very good

Cons

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2.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

My coworkers are good, Training staff are great. 4 weeks of PTO is nice and the pay is decent along with a 7% 401K match.

Cons

I have strong reason to suspect I was placed on a PIP for reporting a employment violation to HR, I have had approved PTO get unapproved with 10 days of the vacation with no compensation, my area region leader is horrible. They have very weird rules to disqualify any compensation or even metric recording of repeat investors, even though the advisor I work with gets full credit and compensation, the branch manager and area leader get full metric credit and increase to their bonus for it and if another employee referred it they still receive their full flat bonus for the referral. If a branch is understaffed you will be required to essentially become a branch manager and will be expected to take on numerous branch operations but they will not adjust your wealth metrics.

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