Terrible in the Fraud Department - Lead Specialist KeyBank Employee Review

1.0
Mar 22, 2022
Recommend
CEO approval
Business Outlook

Pros

During Covid, they converted to a mobile workforce (work from home), which you would think would be good, but they don't have a structured training program, which makes it very, very difficult. However, for existing employees that know what they are doing it's great.

Cons

No structured training. No dedicated mentors. First and second line supervisors have never served in the unit they manage. Staffing is not sufficient for the amount of fraud. Communication is horrible. Senior management doesn't have a clue what's going on since they have two layers below them that also don't have a clue; because they were promoted from other units rather than from within the same fraud unit. Very short sighted management. Just a big hot mess.

Explore other reviews about KeyBank

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote, flexible, great moral and communication from leadership

Cons

Ever changing expectation and inconsistent feedback at times.

2.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

My coworkers are good, Training staff are great. 4 weeks of PTO is nice and the pay is decent along with a 7% 401K match.

Cons

I have strong reason to suspect I was placed on a PIP for reporting a employment violation to HR, I have had approved PTO get unapproved with 10 days of the vacation with no compensation, my area region leader is horrible. They have very weird rules to disqualify any compensation or even metric recording of repeat investors, even though the advisor I work with gets full credit and compensation, the branch manager and area leader get full metric credit and increase to their bonus for it and if another employee referred it they still receive their full flat bonus for the referral. If a branch is understaffed you will be required to essentially become a branch manager and will be expected to take on numerous branch operations but they will not adjust your wealth metrics.

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