1.0
Mar 22, 2022
Former employee, less than 1 year
Buffalo, NY
Recommend
CEO approval
Business Outlook
Pros
During Covid, they converted to a mobile workforce (work from home), which you would think would be good, but they don't have a structured training program, which makes it very, very difficult. However, for existing employees that know what they are doing it's great.
Cons
No structured training. No dedicated mentors. First and second line supervisors have never served in the unit they manage. Staffing is not sufficient for the amount of fraud. Communication is horrible. Senior management doesn't have a clue what's going on since they have two layers below them that also don't have a clue; because they were promoted from other units rather than from within the same fraud unit. Very short sighted management. Just a big hot mess.