Pros
Time off and holidays are great, especially for new employees. Lots of opportunities if you happen to live in Cleveland or Albany
Cons
Seems as though the company is now sacrificing customer service/satisfaction for cost savings and losing valuable long-term employees. Outsourcing is happening in many departments. Also, insurance choices are not that great, Each year there are less options. Also, long term employees are not rewarded for their loyalty and longevity. A person gets that same amount of vacation after 12 years with no more time no matter how long you are there and as far as severance when your job is outsourced, you get the same amount of time if you are there 15 years or 30. And if you are there less, they offer you a significant bonus to stay on which is also very unfair to long term employees. Not alot of opportunities unless you live in Albany or Cleveland to find other jobs unless you want to work in the call center or at a branch