Great pay but prepared to stand on your own & problem solve w/o management - Teller KeyBank Employee Review

3.0
Mar 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Competitive pay, especially compared to other local banking institutions. Often benefited from free lunches, which were appreciated. Lots of online resources available and good retirement plan.

Cons

Lack of accountable leadership, and lack of streamlining of rules & regulations. Managers will over-work you for fewer benefits if you do not advocate for yourself. Security never shows up when needed, expect to de-escalate conflict alone if on the front line with clients. Self-research into other banking regulations will be expected, along with busy work, related to training. There will not be allocated time on the job for this and you are expected to cram it in with your workload. Management didn't want to approve any necessary overtime and often played favorites with PTO requests.

Explore other reviews about KeyBank

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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