I really enjoy working for Key and being apart of the Team - Fraud Analyst II KeyBank Employee Review

5.0
Jun 20, 2024
Recommend
CEO approval
Business Outlook

Pros

Key gives alot of flexibility such as the work from home option, work/ life flexibility, pto and offers award time which can be used for paid time off you can also swap days off with different days if needed which creates good work and life balance. The team is great. alot of positivity from peers and higher ups to help you succeed. So many benefits to take advantage of. I love it!!

Cons

I think the pay scale should be bumped up a little more these days considering the times we are living in cost of living gas prices groceries etc. or more paid time off because my dept especially is crucial for it.sure less time off phones but u might spend an hour with a client and 45 mins to 2 hours building a claim sending emails attaching files placing restrictions etc..I know other banks that offer more financially but as far as flexibility I'm not sure they can compare so I will def stay put and hope that I'll continue to climb the ladder at Key.

Explore other reviews about KeyBank

5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Generous PTO allowance; Get to build relationships with local customers. Can be a great company to work for so long as you are not in the Eastern PA region. Key Bank's acquisition of First Niagara Bank (FNB) in Eastern PA left a void in regards to lack of consistency in executing Key Bank company culture and leadership in the acquired Eastern PA region, which functioned as a hybrid of Key Bank's culture & processes, as well as old FNB culture & processes.

Cons

Forced to spend too much time focusing on checking account openings, credit card applications, and work on the teller line. Management expects you to focus more on getting a client to a certain wellness score as a metric versus being given the time to perform an in-depth financial planing analysis for each client. Getting clients to discuss their investment portfolio outside the bank takes time and relationship building. Management expects you to push products and advice in such a way that you are performing immediately to the role's metrics versus being given the time to build relationships, which not only takes time, but typically has very large rewards by way of significant investment & insurance business. Management exprects an SLRM to put way more focus on the branch's banking needs and doesn't probvide the time and proper resources needed to acquire & properly service investment clients. Branch management encourages predatory behavior among the floor sales team instead of working with a team approach. Referrals from tellers and Personal Bankers are highly depended on how competitive the branch environment is versus a "There's no 'I' in team" approach.

See reviews by: Helpful|Rating|Date|All