Credit Associate - Credit Associate KeyBank Employee Review

4.0
Jan 16, 2016
Recommend
CEO approval
Business Outlook

Pros

Flexible work hours. Work/life balance is important. Competitive pay. Co-workers are friendly and easy to work with. Plenty of opportunities in the Cleveland area. Company does a great job of promoting from within the company/department. Bosses do not micromanage. Just get the work done and management is happy.

Cons

Constant change of structure (no layoffs, just restructuring). Technology is out of date but manageable. Weaker employees tend to slip through the cracks for at least 6-12 months due to management avoiding confrontation.

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5.0
Jun 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, opportunities, industry leading products and benefits

Cons

Internal politics and favoritism blocks talent

4.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Cons

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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