What kind of person are you? - Branch Manager KeyBank Employee Review

3.0
Jan 1, 2025
Recommend
CEO approval
Business Outlook

Pros

High volume of client interaction Great products and services that can benefits clients Cleveland team is amazing

Cons

Must wear too many hats Extremely over metricized on sales (yours and all of your employees’) Policies, processes, step by step instructions are in different locations, can be hard to find, and assume you have base level knowledge to jump in and run with it, even when it’s your first time Training by reading computer articles Outdated technology High Retail turnover and minimal staff in branch staffing models Leadership solicits feedback but little to no action is taken to drive positive change or progress Different areas work in silos, not a lot of connection between corporate and branch teams

Explore other reviews about KeyBank

5.0
May 21, 2026
Recommend
CEO approval
Business Outlook

Pros

the company is very good

Cons

nothing bad to say about this

2.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

My coworkers are good, Training staff are great. 4 weeks of PTO is nice and the pay is decent along with a 7% 401K match.

Cons

I have strong reason to suspect I was placed on a PIP for reporting a employment violation to HR, I have had approved PTO get unapproved with 10 days of the vacation with no compensation, my area region leader is horrible. They have very weird rules to disqualify any compensation or even metric recording of repeat investors, even though the advisor I work with gets full credit and compensation, the branch manager and area leader get full metric credit and increase to their bonus for it and if another employee referred it they still receive their full flat bonus for the referral. If a branch is understaffed you will be required to essentially become a branch manager and will be expected to take on numerous branch operations but they will not adjust your wealth metrics.

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