Difficult review to leave - Anonymous employee Keypath Education Employee Review

2.0
Oct 30, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Energetic, forward-thinking environment. New technologies were embraced eagerly, and employees, at least in my department, were treated appropriately as the subject matter experts they were hired to be. - Employee-to-employee camaraderie is unlike any place I've ever been. - As of when I left, they were very big on company culture, and tried to maintain regular events (including a bigger summer and winter party). - Encouragement to learn.

Cons

- No career growth opportunities, at least not in my own department. - Initial pay started decent, but there was no clear promotion/salary increase schedule. - HR was basically unapproachable; there was no clear system in place for grievances or complaints, and while the employee at the time who constituted HR was a lovely person, they were overworked and unappreciated from my point of view. - Because HR was unapproachable, when employees fell ill or otherwise had personal issues to contend with, they could not rely on assistance from the HR department. If their boss was not understanding, the employee ran the risk of suffering or otherwise being ostracized as a result. - Management was, at least in part, built from old friends and coworkers, and this created at atmosphere of unapproachability in some cases. - Work/Life balance was absolutely non-existent. At times I was working 10-16 hour days to complete my work. It was expected that you might go home and get back on in order to complete everything. At any given time employees could be juggling a dozen or two dozen projects/updates.

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Keypath Education Response
7y
As you know I am always open to fair criticism. I have also said starting a company from scratch can be hard and not without its issues. A company that has grown from 5 employees in 2015 to over 300 will evolve, improve and get better each day. What I do not accept for anyone to say is we don’t care about our employees. We speak about our culture everyday, how do we provide a great environment, and how do we improve (see points above). I will admit we are a very fast pace business, have very high expectations from all, and are growing our employees/partners faster than any of our global competitors. But, we care about our people! If you were here a few months ago you would had participated in our global survey. While room to grow we received a 50% engaged score, which compared favorably to global engaged of 15%. You would have also seen we put out three key human capital initiatives 6 months ago revolving around communication, training, and career pathing. While not 100% complete, we have made progress. Building a fast growing company is like building a jet airplane mid flight, but never will a tolerate a culture that does not care for its people (again not perfect see above). It wasn’t a good fit for you, that happens, and wish you all the best. Steve

Explore other reviews about Keypath Education

5.0
Oct 27, 2025
Recommend
CEO approval
Business Outlook

Pros

Fully remote, flexible schedule, amazing culture, actually feel like I have work/life balance for the first time in my 15+ year career.

Cons

Limited advancement opportunities available in current org structure.

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Keypath Education Response
1mo
We take wellbeing very seriously and while remote can be difficult I am so glad we have maintained such a positive environment Steve
1.0
May 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong remote‑first culture, which I appreciated.

Cons

I was one week into the job when my manager informed me that my pre‑planned vacation would not be approved. This trip was booked and fully paid for a year in advance, and it was meant to celebrate several major milestones in my life: my graduation, my 30th birthday, and my anniversary. Canceling was not an option without losing several thousands of dollars. During this conversation, I was told that new hires are only allowed to take two days off at a time. This policy was never mentioned during the hiring process, and I could not find it anywhere in my new‑hire paperwork. For a company that emphasizes work‑life balance and well‑being, the lack of flexibility was surprising and disappointing. Instead of working with me on a reasonable solution, they chose to deny the request entirely. As a result, I resigned. It’s unfortunate that the company preferred to restart the hiring process rather than allow one pre‑planned vacation. I do not recommend accepting a job at this company if you have any upcoming travel or personal commitments.

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Keypath Education Response
1mo
Thank you for sharing your experience. We’re sorry this situation was disappointing, particularly given how meaningful this trip was. PTO guidelines, including expectations for new hires, are reviewed during onboarding, and we encourage early discussion of any pre‑planned commitments. We appreciate the feedback and wish you all the best going forward
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