Pros
Strong brand recognition and well-known presence in the luxury hospitality space Exposure to multiple departments and complex operations Opportunity to develop problem-solving skills in a fast-paced environment Colleagues at the operational level are generally supportive and hardworking Useful experience for those early in their hospitality career who want to learn quickly
Cons
Scope creep is common, with responsibilities frequently extending beyond role title and compensation Overnight operations often rely heavily on individual staff, increasing operational and personal risk Role boundaries and escalation support are not always clearly defined or respected Career development and progression tend to be reactive rather than structured Resourcing and contingency planning can place excessive pressure on frontline staff Retention is challenged by workload expectations and inconsistent recognition of responsibility