Interesting experience - BCBA Clinical Supervisor Kind Behavioral Health Employee Review

Thank you for your feedback. Creating an exceptional environment for our team is a top priority and your note moves us to open more dialogue with the group. We are an organization that is built on our shared value of diversity, inclusion and celebrating differences. and our PTO policy is written to support that. Salaried team members have a bank of PTO flex days to use for the holidays that they find meaningful, whether those holidays align or not with specific federal/bank holidays. The intent of the policy is to be as inclusive as possible- providing choice and freedom to make personal decisions about time off. We will work to clarify this with the team. Since 2006, the mission of our organization has been to expand access to high-quality, evidence-based services. In the early years, our efforts towards access needed to be focused on insurance reform so that every child, regardless of socioeconomic status, had access to clinical care. Since reform in 2015, our efforts have shifted to expanding the field of clinicians and bringing services to those families that need it most. We have invested heavily in building a dedicated operations support team as well as into technology systems to ensure our clinicians are well supported in “day to day operations” and able to instead focus on what they do best – which is to provide outstanding quality clinical care. Pre-service activities such as client intake, benefits eligibility, credentialing, pre-authorizations and re-authorizations, as well as post-service activities such as billing and claims submission are largely handled directly by dedicated, specialized staff, in service of our clinical team’s and clients’ needs. We are proud of our team’s dedication and will look to continue those efforts, while also working to create an environment where our team feels valued, supported, appreciated and connected. We share in your desire for more community building activities, including but not limited to happy hours and team lunches and are hopeful that the improving trends in the ongoing COVID pandemic will enable us to get back to more of these activities with one another that we all so sorely miss! BCBA and RBT burnout should be a huge concern for all companies, ours included. It is important to keep a pulse on the needs of the team, keep communication open and allocate resources to ensure the team feels supported, balanced, and equipped to do an amazing job for our families. As you mentioned, our caseload numbers are intentionally low, helping to ensure that our BCBAs have both personal balance and the professional opportunity to lean in heavily with their families so that they can have a dynamic impact, and to ensure that every one of our clients interacts with their BCBA every week, with BCBA supervision ratios far in excess of BACB standards and common practice across other ABA providers. We will continue to work to better understand what else we can do, from an operations standpoint, to meet the changing needs of our team and will take this opportunity to learn more. If there are additional ways in which we can continue encouraging direct or anonymous feedback from team members on an ongoing basis, we would welcome your thoughts/suggestions. - Denise DeCandia denise@carolinacenterforaba.com, 919-434-9319 (cell)