New Comp Plan / Pay - Customer Success Manager KnowBe4 Employee Review

1.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO Coworkers are nice

Cons

It’s frustrating when at RKO, the annual revenue kickoff KnowBe4 provides for the sales team, we’re all being told that the new comp plan is “the best comp plan they’ve ever seen.” When it’s finally rolled out, it’s laughable that that was even said. This is the first real month of it being live and I didn’t lose a single account. 100% logo retention. But, since one of the companies that renewed sold off 2/3 of their business, I got hit with uncontrollable churn with the reduction in their license count. The result is a literal $0 payout for having every single account renew. When it comes to our pay, they don’t announce the monthly bonus game metrics, which is going away by the way, until 1 week before the end of the month. We’re hitting all time highs in revenue at times and the bonus they give their employees is lucky yo be $400. We used to get $2000 a month consistently from this.

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KnowBe4 Response
2mo
We know that compensation and benefits are essential to our Knowster's satisfaction. We continually evaluate them and welcome your feedback to help us improve even further.

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5.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

A welcoming and inclusive environment with a patient onboarding team. Work is always fun and collaborative!

Cons

Training and onboarding process is thorough but only to ensure all employees are keeping themselves and the companies information safe online!

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KnowBe4 Response
1w
We’re glad to hear you feel supported! Open communication is a huge priority for us — and feedback like yours keeps us motivated. 🤗
1.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great office snacks, free ev charging, cool coworkers

Cons

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

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