Hired during Covid-19 stay at home epidemic - Customer Success Manager KnowBe4 Employee Review

5.0
Apr 8, 2020
Recommend
CEO approval
Business Outlook

Pros

I was worried they were going to push my start date because of the Covid-19 stay at home order but they didn't. My first 3 weeks of training were done in a virtual classroom which felt just as personal as I am sure the in-office class would have been. Plus everyone I've talked to has been more than happy to take extra time out of their busy day to help teach and explain things to me. I also love that Stu (CEO) holds morning meetings each day - a true leader of a company to me is one that is involved and shows their involvement. I am looking forward to really thriving at KnowBe4.

Cons

I do not have any cons yet

avatar
KnowBe4 Response
6y
Thanks for the feedback! We agree; Stu is an amazing CEO and his leadership has seen us through this pandemic with minimal impact on our daily operations and our company culture. Glad to hear you are loving your new job!

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5.0
Jun 11, 2026
Anonymous employee
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CEO approval
Business Outlook

Pros

Hood staff be kind nice

Cons

Poor pay insurance bad hard work

1
1.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great office snacks, free ev charging, cool coworkers

Cons

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

3
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