KnowBe4

1.0

Oct 14, 2020

Smb sales representative

Recommend

CEO approval

Business Outlook

Pros

Decent Benefits. That's about it.

Cons

In the sales roles you will work under very aggressive and stressful conditions to hit quota and they will gouge your commissions by offering insane price cuts and payment options that will spread your payments up to three years. I missed quota only 3 times, we had some very sizeable bonuses and I hit bonuses on my own with high sales months. My first year I didn't even make $70K. Unless you are able to withstand the incompetent management top down, high pressure, low reward environment and strict restraints around taking time off, you'll only see a small portion of your commissions. Top sales performers may be making over $100K, but I assure you they have been there for years and receiving the overflow of commissions from years prior. It is also no secret that the CEO is a top contributor to the Church of Scientology and there are quite a few Scientologists that work for KnowBe4. The company is a proponent of not discussing religion or politics and that's fair, but for as "transparent" as they try to be, the way marketing driven leads are distributed is not and it is VERY evident that favoritism is a part of the distribution process based off of religious affiliation. Of course they will state that's not the case, but once you've seen it multiple times, it's abundantly clear, so keep your head down and ignore it while you struggle to find deals to come in on your own. KnowBe4 has an incredible product, but I wouldn't take any significant pay cut to be there, it was less than favorable and it was a year of struggle financially. This was a topic of conversation I had with MULTIPLE employees.

KnowBe4 Response

Thank you for your feedback. We want everyone to enjoy their time at KnowBe4 and we’re sorry that you had such an uncommon experience. As for your concern about the disbursement of leads, we can assure you (and any other revenue-producing rep) that we are transparent with how leads are distributed. The whole process is automated to distribute leads evenly to every rep and ensure that favoritism can not be a factor. We can also assure you that religious affiliation plays absolutely no role in lead dispersal. As stated, the automated system makes that impossible. Leads are distributed evenly and how reps chose to use those leads is up to them. As you mentioned yourself, KnowBe4 has a ‘No Religion & No Politics policy’. While everyone is free to practice their own beliefs, those beliefs do not impact the business and are not to be discussed during business hours. We treat all employees the same regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. It is not possible to earn $70k or less as an SMB Rep, in a year that quota was attained 9 of the 12 months. Our base pay and commission structure, not even including company wide bonuses, pay out more than that. We have a lot of tools available for all Knowsters to be able to reach out to someone when something is wrong; we do anonymous individual & team surveys, frequent one-on-ones with managers, a “no-door’ policy for everyone in the office (including our CEO Stu), and we have suggestion boxes on every floor in the office- and right now virtually. If you had used one of these channels to voice your concerns we could have helped address them while you still worked with us.

Revenue Driving Applicants Beware - SMB Sales Representative KnowBe4 Employee Review

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