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      KnowBe4

      Engaged Employer

      KnowBe4 reviews

      Fun company - Customer Success Manager KnowBe4 Employee Review

      4.0
      May 12, 2021
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Transparency is incredible CEO is one of a kind - always has great info and cares Erika and Greg are HILARIOUS Fun, inclusive atmosphere Top notch talent - everyone you'll work with is great at what they do Tons resources at your disposal to help you improve your skillset They rented out an entire theme park for us!

      Cons

      Incentive pay is a big portion of your salary. Makes sense, but what you wont learn until you're in the position is that there's a lot of cannabalism between csm levels. If you work with smaller accounts, you'll be taking hits to your incentive almost every month, even if your accounts are happily renewing.

      avatar
      KnowBe4 Response
      5y
      Thank you for your feedback! We’re glad you are enjoying working with KnowBe4 and we agree, Greg and Erika are HILARIOUS together! We love hearing from them during our daily company-wide morning meetings. We would like to learn more regarding your experience with incentive pay. There are several ways you can give us more information about this, including emailing HR, speaking with a member of the ER team, dropping an anonymous feedback/suggestion card into one of the suggestion boxes we have through the offices, or responding to one of our frequent and anonymous internal surveys. We are always striving to make improvements at KnowBe4 and be the best workplace possible. Giving us more information will help us look into the situation further and try to find solutions. Thanks again for your feedback and for being a valued member of our team. Go Knowsters!

      Explore other reviews about KnowBe4

      5.0
      Jul 11, 2026
      Senior bi data analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great place to work. Easy to get along with people and aligned to a common goal.

      Cons

      At the time the work I was doing wasn't really challenging and kind of boring.

      1.0
      Jun 8, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great office snacks, free ev charging, cool coworkers

      Cons

      Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

      5
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