Burnout and high turnover - Customer Success Manager KnowBe4 Employee Review

3.0
Nov 4, 2021
Recommend
CEO approval
Business Outlook

Pros

You can make good money if you hit your sales. It’s really up to you on how much money you want to make that month. And the job is super easy once you get the hang of it.

Cons

It easy to be burned out. You have to make about 20 calls a day and it’s always the same conversations. And if you don’t make quota that month you spend a lot of time trying to make up for it. Management expects a lot out of you and sometimes it’s unreasonable.

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KnowBe4 Response
4y
Hello and thank you for your feedback. We know that burnout is a constant threat to any employee in any organization, which is why we provide our Knowsters with so many tools to keep them happy and engaged. For those who are looking for more of a challenge in a job that is “super easy once you get the hang of it,” we have tools specifically to help Knowsters grow, upskill, cross-train, and get promotions. Taking advantage of tuition reimbursement and certification reimbursement/bonuses while also utilizing our in-house performance and career development coaches is a great way for employees to outline goals, get motivated, and achieve success in their careers. For those looking for fun in their day-to-day work life, we are constantly holding fun games, competitions, employee mingles, social events, and team-building outings to make sure everyone is following rule #3 of KnowBe4 - “have fun while you do it.” Knowsters who just need time to get away and recharge can also take advantage of our open PTO policy to take off as much time as they need (with manager approval). As if that wasn’t enough, Knowsters can also always reach out to our Employee Relations team or our Department of Fun & Shenanigans to discuss more options for how to best combat burnout and keep work fun and engaging. We hope utilizing these resources will help you to combat any burnout you may be feeling!

Explore other reviews about KnowBe4

5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture & Leadership: The office boasts a vibrant, positive atmosphere with great daily perks. Sales leadership and the broader team are incredibly supportive. Micromanagement is at an all time low, allowing for high autonomy. Executive Vision: Executive leadership is actively driving strategic growth and scaling operations, balancing ambitious business targets with employee satisfaction and well-being. Work-Life Balance & Environment: The hybrid work schedule provides excellent flexibility, and the company maintains a strong, respectable reputation within the industry. Great PTO plan! Tools & Ownership: Sales professionals are equipped with modern enablement tools and enjoy full ownership over the entire sales cycle. Career Progression: There are clear pathways for internal advancement, offering a genuine opportunity to maximize the current pay plan. Benefits: Solid foundational benefits, including company-covered base health insurance. Compensation Structure: While the current base salary and commission structures are competitive and offer good earning potential, there is room for ongoing optimization to ensure they remain market-leading.

Cons

We move fast, we are radically self so if you cannot roll with the punches to win the belt at the end, this isn't the place for you!

1.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great office snacks, free ev charging, cool coworkers

Cons

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

5
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