Is KnowBe4 a good company to work for?

KnowBe4 has an overall rating of 3.4 out of 5, based on over 1,584 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 59% of employees would recommend working at KnowBe4 to a friend and 55% have a positive outlook for the business. The best reviews about KnowBe4 have been left by employees working as Director , Tech Support and Software Engineer .

Does KnowBe4 pay their employees well?

According to anonymously submitted Glassdoor reviews, KnowBe4 employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at KnowBe4. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at KnowBe4?

59% of KnowBe4 employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KnowBe4 3.8 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at KnowBe4?

Customer Success Manager (106) , Regional Account Manager (97) , Account Executive (42) , Account Manager (35) , Sales (35) , Customer Success Manager (CSM) (32) , Channel Account Manager (30) , Software Engineer (25) , Sales Development Representative (SDR) (23) , Core Support Technician (19) , Senior Software Engineer (19) , Director (17) , Sales Engineer (16) , Sales Representative (16) , SMB Account Executive (13)

What are the pros of working at KnowBe4 according to real employee reviews?

"Culture was great during the startup but unfortunately it has become a more corporate environment." ((in 178 reviews)); "The people are great and are willing to help out other team members when needed." ((in 95 reviews)); "Fun and great company culture" ((in 93 reviews)); ""The benefits are great and you can take unlimited vaca/sick time" ((in 80 reviews)); "Great training program.Learned a lot of new terms and meet new people." ((in 63 reviews))

What are the cons of working at KnowBe4 according to real employee reviews?

"Low pay and an increasing amount of work" ((in 40 reviews)); "When was originally hired I was told that the average salary was low and that the bonus system made up for that." ((in 27 reviews)); "Being bought out affected layoffs and many people were let go." ((in 11 reviews)); "Upper Management ignores our feedback, we are completely unheard." ((in 7 reviews))

What are employees saying about KnowBe4 layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about KnowBe4 layoffs and their outlook for job security at KnowBe4 in 2026.

What are the top reviewed KnowBe4 locations?

Clearwater , Tampa , Saint Petersburg , New York , Dallas , Washington , Charlotte , Reading , Detroit , Hendersonville , Austin , Houston , Franklin , Nashville , Columbus , Ohio City , Erie , Fairfield , Philadelphia , Miami , West Palm Beach , Clearwater Beach , Dunedin , New Port Richey , Palm Harbor , Seminole , Middletown , Florida City , Belleair , Saint Petersburg Beach

KnowBe4 reviews

Work/Life Balance, Career Growth - Enterprise Customer Success Manager KnowBe4 Employee Review

5.0

Jun 22, 2022

Enterprise customer success manager

Recommend

CEO approval

Business Outlook

Pros

KB4 treats it’s employees like HUMANS. We are encouraged to be our most authentic self, to put our health (physical and mental) first, to put our families first, to rest and vacation when needed. KnowBe4 values the whole, not just the value you bring as an employee. It’s a genuine environment that fosters well being. Also, the possibility for career growth is amazing. So many people are getting promoted all the time. You can do anything you set your mind to here! There’s loads of support and always room for growth. I love it here!

Cons

In the CSM department pay is lower than industry average. They say they will address it soon. But with inflation at an all time high, it can’t come soon enough. I can’t speak for other departments. Aside from base salaries that aren’t competitive, this place is amazing!

KnowBe4 Response

3y

Hey Knowster! We are happy to hear there are so many aspects you love about working at KnowBe4; like our professional development opportunities, Open PTO, and overall company culture that encourages employees to be their authentic selves at work! Thank you for providing your feedback regarding salaries in our CSM department. We understand the frustrations that can come with commission-based roles. We also recognize the economy is constantly changing, which is why earlier this year in January, we provided a 5% cost of living adjustment to our employees to combat inflation, and are also offering an additional adjustment in August 2022. Additionally, we increased OTE for all CSM positions to stay competitive with current market pay. Your feedback is important to us, which is why we have immediately shared this information with our leadership team. We truly appreciate you taking the time to leave a review, and wish you the very best in your career with us!

Explore other reviews about KnowBe4

5.0

Jul 17, 2026

Account executive

Recommend

CEO approval

Business Outlook

Pros

Culture & Leadership: The office boasts a vibrant, positive atmosphere with great daily perks. Sales leadership and the broader team are incredibly supportive. Micromanagement is at an all time low, allowing for high autonomy. Executive Vision: Executive leadership is actively driving strategic growth and scaling operations, balancing ambitious business targets with employee satisfaction and well-being. Work-Life Balance & Environment: The hybrid work schedule provides excellent flexibility, and the company maintains a strong, respectable reputation within the industry. Great PTO plan! Tools & Ownership: Sales professionals are equipped with modern enablement tools and enjoy full ownership over the entire sales cycle. Career Progression: There are clear pathways for internal advancement, offering a genuine opportunity to maximize the current pay plan. Benefits: Solid foundational benefits, including company-covered base health insurance. Compensation Structure: While the current base salary and commission structures are competitive and offer good earning potential, there is room for ongoing optimization to ensure they remain market-leading.

Cons

We move fast, we are radically self so if you cannot roll with the punches to win the belt at the end, this isn't the place for you!

1.0

Jun 8, 2026

Account executive

Recommend

CEO approval

Business Outlook

Pros

Great office snacks, free ev charging, cool coworkers

Cons

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.

5

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Jobs at KnowBe4

Customer Success Director (Enterprise)

Manager, Enterprise Customer Success

Account Manager (ENT/Strategic) (Hybrid)

United States

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Account Manager (ENT/Strategic) (Hybrid)

National Channel Account Manager - CDW (Remote)

KnowBe4

Work/Life Balance, Career Growth - Enterprise Customer Success Manager KnowBe4 Employee Review

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