Very Supportive Company, Below average Pay. - Customer Success Manager KnowBe4 Employee Review

Culture & Leadership: The office boasts a vibrant, positive atmosphere with great daily perks. Sales leadership and the broader team are incredibly supportive. Micromanagement is at an all time low, allowing for high autonomy. Executive Vision: Executive leadership is actively driving strategic growth and scaling operations, balancing ambitious business targets with employee satisfaction and well-being. Work-Life Balance & Environment: The hybrid work schedule provides excellent flexibility, and the company maintains a strong, respectable reputation within the industry. Great PTO plan! Tools & Ownership: Sales professionals are equipped with modern enablement tools and enjoy full ownership over the entire sales cycle. Career Progression: There are clear pathways for internal advancement, offering a genuine opportunity to maximize the current pay plan. Benefits: Solid foundational benefits, including company-covered base health insurance. Compensation Structure: While the current base salary and commission structures are competitive and offer good earning potential, there is room for ongoing optimization to ensure they remain market-leading.

We move fast, we are radically self so if you cannot roll with the punches to win the belt at the end, this isn't the place for you!

Great office snacks, free ev charging, cool coworkers

Out of about 100 AE's only 10 hit Quota, OTE is a joke there. It's possible to hit quota if you are lucky with your inbound leads, but if you want to hit quota every month you have to do something moreso out of the box. I was trained by hard closers and have a lot of expierence with cold calls so i came up with my own script and was getting a demo a day, and was doing a demo a day. The demos did lead to sales as well, so it wasn't a waste of time. I got fired because of a "lack of professionalism" I spoke off script all the time because speaking on script leads you in to the Kool-aid drinkers club, aka not hitting quota consistently. I was fired without warning, even though I was told I had an incredible work ethic and was exceeding the ramp-up numbers. I just didnt match their sales style, they are not looking for salespeople, they are looking for sales associates. They make you work 9-hour days, 1 hour mandatory lunch that has to be taken in the middle of the day. 9-6pm. Their handbook even says you are allowed to take this lunch at 5 pm to go home sooner, but the managers never let that happen. DO NOT BE CREATIVE AT THIS JOB, DRINK THE JUICE.