Use to be a wonderful company to work for pre-GTM and Vista acquisition. Many cons to consider, stay away!
- Compensation plan changes about once a year. The most recent change saw a decreased base salary for CSMs and a convoluted commission structure with little guidance on calculating earnings. Many reps are not hitting quota and leadership has had to institute a safeguard to keep employees from walking away with $0 every month
- Account loads for CSMs are unusually high compared to other employers causing severe burnout and inability to be strategic with accounts. Strategic reps shouldn't have 150 accounts, Mid market reps shouldn't have 400 accounts
- Company cash pool bonuses have decreased drastically year on year
- Limited opportunities for remote employees.
- RTO policy has been a burden to employees who moved even slightly away from the office
- Products and features are added and released without training
- CSMs expected to learn and know 6+ comprehensive products and all of the associated features and nuances of those products - talk about overwhelming!!
- Communication between executive leadership and middle management is nonexistent, often putting middle management in a tough position
- We are supposedly hitting all-time highs in revenues but many reps are not hitting quotes or seeing the fruits of their labor
- Product feedback from customers not taken into consideration, especially in new changes
- Constantly told "things will get better, just wait a few more months"
