Pros
There really is opportunity to learn and grow at Known - understood that some reviews suggest it's difficult to get that time investment with leadership, but if you are able to break through that, there are plenty of smart, capable leaders (managers, directors, VPs and some partners) that can help you develop or enhance your skills, and give you face time with clients. As such, Known is a decent platform/jump-off for your next job, where you will almost surely make more money and have better WLB. I'll also say that company used to have a great culture which made many of the cons below more bearable, but unclear how much of that is recoverable post-pandemic and merger.
Cons
There's not much of a talent retention strategy - they view, pay and treat most employees as fungible with any potential new hire out there. They've been hemorrhaging long-term employees and clients in close succession in recent years, so they were clearly wrong in that assumption. Leadership over-invests in cost centers like HR and underpays its revenue generators as a result. The fake 5-star reviews are a good example of how they weaponize HR - they'd rather flood the zone with BS than make actual change. This is a leadership that will promise you light at the end of the tunnel, but when you finally get there, it's just more tunnel. Many employees struggled with this never-ending cycle of 'fool me once, shame on me, fool me twice...thrice' etc etc before eventually leaving in frustrated exasperation. This is the type of company that only gives you the raise you've been asking for right after you put in your resignation.