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      Koalafi

      Engaged Employer

      Koalafi reviews

      Highly Underpaid Compared to Competitors - Sales Representative Koalafi Employee Review

      2.0
      Sep 3, 2020
      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      West Creek has some great staff across all departments. There are some excellent managers. It’s often a fun place to work. There have been some changes to help make the product more competitive. There is a good culture where people try to support and help each other.

      Cons

      West Creek seems to undervalue their sales employees, the key drivers of the business. What other reason is there to underpay your sales staff to this degree? Competitors pay their sales people far more. Top West Creek executives seem to think the product sells itself, which is completely out of touch with reality. The pay plan issues arose before Covid was even around. There were 5 pay plan changes in February alone! No one had ever seen anything like it in their careers. After an initial nice increase, they made huge changes that got worse every time, to the point where it was even less than where we started, all while the sales staff helped generate record results. When Covid hit they took that opportunity to cut what they already promised retroactively, taking away money already owed. They raised health care costs by over 400% starting in June when plans renewed. Ever heard of a traveling rep not having cell phone paid for? Welcome to West Creek, they cut that too. The latest pay plan has sales people making one fourth to one half commissions compared to competitor payouts. Why would a sales driven company underpay their sales staff by so much if they valued them? No one knew Covid was coming and everyone sympathizes with businesses dealing with it. West Creek reacted poorly by closing down for a few weeks and cutting approvals. Meanwhile competitors didnt miss a beat. But it’s at least understandable given how unknown things were at the time. As the smoke clears we are wondering where our benefits went and when we will be paid appropriately.

      avatar
      Koalafi Response
      5y
      Thank you for taking the time to provide feedback. We regret that you are not satisfied with your compensation plan. Prior to the pandemic, the average annualized compensation of our top field sales associates was over $200,000 and the average annualized compensation for all field sales associates was over $100,000. In addition, all West Creek associates were provided with a stock gift at the end of last year in recognition of the role that our associates played in the success of our company in 2019. Note that this was a personal gift from our CEO to every single associate. With the onset of the COVID 19 pandemic, our Sales commissions did decrease as our overall volumes decreased. With the return of funding volumes, we are seeing an increase in commissions. In October, we will be rolling out a new, uncapped commission plan that will ensure successful sales reps earn top dollar. We expect the average compensation and top performer compensation to return to pre-COVID levels with these changes. To some of your other points, • To your point on competitor payouts, we have solid intelligence on sales compensation in our field and we are confident that our overall compensation strategy in Sales is highly competitive. • The idea of paying people for cell phones in 2020 is not appropriate given uncapped usage plans. We have worked hard to balance the interests of associates, investors, and customers during this difficult year. We are very confident in the full package and experience we offer our valued associates. Gene Burke, Chief Revenue Officer

      Explore other reviews about Koalafi

      5.0
      Jun 26, 2026
      Senior director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Koalafi has been an incredible learning opportunity for me and I've been able to build expertise in a variety of areas while shaping strategic initiatives for the company. I consistently feel supported and coached (and pushed!) by my amazing leader. The team is highly motivated and full of smart people that are great to work with. Comp and benefits are very good. I feel motivated by the mission of the company to help folks get access to important things that they would otherwise not be able to afford, all while helping them rebuild/repair their credit.

      Cons

      We've had a lot of transition in the past ~year with a CEO departure, interim period, and bringing on a new CEO. That has at times made it harder to embrace our value of "focus on what's most important" as priorities shift. The work is still moving forward but it feels like there's opportunity for increased precision and efficiency.

      avatar
      Koalafi Response
      2w
      Thank you for sharing your experience! We're thrilled to hear you've found meaningful growth opportunities, supportive leadership, and a talented team at Koalafi. It's especially rewarding to know our mission continues to inspire your work. We also appreciate your thoughtful feedback on navigating change over the past year. We're committed to improving communication, maintaining focus as priorities evolve, and continuing to live our values of focusing on what matters most and moving fast together. Thank you for being part of the Koalafi team!
      5.0
      Jun 9, 2026
      Senior recruitment consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is a very positive experience working at Koalafi. I have always felt welcomed by a supportive team that genuinely cared about collaboration and helping one another succeed. The company does a great job of creating an environment where employees feel valued and connected to the broader mission. The work is fast-paced and engaging, with opportunities to develop new skills and gain exposure to different areas of the business. Leadership is approachable and transparent, and there is a strong emphasis on customer experience and continuous improvement. One of the things I appreciate most is the people. My colleagues are knowledgeable, helpful, and always willing to jump in when needed. The culture strikes a nice balance between accountability and flexibility, making it a great place to learn and contribute. Pros: Supportive team, positive culture, meaningful work, approachable leadership, opportunities to learn. Overall: I would recommend Koalafi to anyone looking for a collaborative environment with great people and opportunities to make an impact.

      Cons

      As with many growing companies, priorities can shift quickly, which requires adaptability and flexibility.

      avatar
      Koalafi Response
      2w
      Thank you for your thoughtful review and for being part of the Koalafi team throughout the years. We're glad to hear you've had a positive experience and feel supported by your colleagues and leaders. Creating a collaborative culture where people can learn, grow, and make an impact is important to us. We also appreciate your feedback on communication and transparency as we continue to grow. Thank you for your partnership and for sharing your experience.
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