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      Koalafi

      Engaged Employer

      Koalafi reviews

      Great Place to Work - Collections Representative Koalafi Employee Review

      5.0
      Jan 31, 2023
      Collections representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      This company really cares about its employees. It is by far the best job I have ever had.

      Cons

      sometimes my manager will accuse me of things that I didn't do, and then not allow me to provide a defense. Just cuts me off by saying, "You did this, and I don't want to discuss it" Even when I did not do the thing they accuse me of and I could prove it

      avatar
      Koalafi Response
      3y
      We appreciate you taking the time to provide this feedback. And appreciate that you enjoy working here. If you believe your direct manager is not fully listening to your perspectives on various matters, please leverage the many channels available so that we may discuss and address. If you feel comfortable sharing these concerns with your manager’s manager, you are encouraged to do so. If not, I encourage you to leverage our Human Resources team as an objective outlet for resolution. You also have an opportunity to directly engage your manager, openly and honestly sharing your concerns. I welcome the opportunity to learn more – please reach out. Thanks, Paul G., COO

      Explore other reviews about Koalafi

      5.0
      Jun 26, 2026
      Senior director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Koalafi has been an incredible learning opportunity for me and I've been able to build expertise in a variety of areas while shaping strategic initiatives for the company. I consistently feel supported and coached (and pushed!) by my amazing leader. The team is highly motivated and full of smart people that are great to work with. Comp and benefits are very good. I feel motivated by the mission of the company to help folks get access to important things that they would otherwise not be able to afford, all while helping them rebuild/repair their credit.

      Cons

      We've had a lot of transition in the past ~year with a CEO departure, interim period, and bringing on a new CEO. That has at times made it harder to embrace our value of "focus on what's most important" as priorities shift. The work is still moving forward but it feels like there's opportunity for increased precision and efficiency.

      avatar
      Koalafi Response
      2w
      Thank you for sharing your experience! We're thrilled to hear you've found meaningful growth opportunities, supportive leadership, and a talented team at Koalafi. It's especially rewarding to know our mission continues to inspire your work. We also appreciate your thoughtful feedback on navigating change over the past year. We're committed to improving communication, maintaining focus as priorities evolve, and continuing to live our values of focusing on what matters most and moving fast together. Thank you for being part of the Koalafi team!
      5.0
      Jun 9, 2026
      Senior recruitment consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      It is a very positive experience working at Koalafi. I have always felt welcomed by a supportive team that genuinely cared about collaboration and helping one another succeed. The company does a great job of creating an environment where employees feel valued and connected to the broader mission. The work is fast-paced and engaging, with opportunities to develop new skills and gain exposure to different areas of the business. Leadership is approachable and transparent, and there is a strong emphasis on customer experience and continuous improvement. One of the things I appreciate most is the people. My colleagues are knowledgeable, helpful, and always willing to jump in when needed. The culture strikes a nice balance between accountability and flexibility, making it a great place to learn and contribute. Pros: Supportive team, positive culture, meaningful work, approachable leadership, opportunities to learn. Overall: I would recommend Koalafi to anyone looking for a collaborative environment with great people and opportunities to make an impact.

      Cons

      As with many growing companies, priorities can shift quickly, which requires adaptability and flexibility.

      avatar
      Koalafi Response
      3w
      Thank you for your thoughtful review and for being part of the Koalafi team throughout the years. We're glad to hear you've had a positive experience and feel supported by your colleagues and leaders. Creating a collaborative culture where people can learn, grow, and make an impact is important to us. We also appreciate your feedback on communication and transparency as we continue to grow. Thank you for your partnership and for sharing your experience.
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