Great Place to work, Hours not so great - Customer Service Representative Kohl's Employee Review

4.0
Oct 8, 2025
Recommend
CEO approval
Business Outlook

Pros

- Flexibility for students - Gain experience working with the public - Employee discount shop days

Cons

- Management may or may not support you when you're enforcing the company policy (honoring a coupon past expiration to make the customer happy) - Hours must include closing shifts, even if you've been with the company for a while - Lunch break compliance ultimately is the employee's responsibility, even though its management that dismisses the employee to go to lunch.

Explore other reviews about Kohl's

5.0
Jan 7, 2026
Recommend
CEO approval
Business Outlook

Pros

good hours, salary, schedule, job

Cons

Holiday work can be tricky when planning family function

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The culture at Kohl's is very inclusive and specifically within the DS organization there is a lot of collaboration of ideas. Depending on your team you will have more of an hands on approach, some days feeling closer to an applied scientist than a data scientist.

Cons

Disconnect between priorities with leadership roles. Salary is not competitive, opportunities for promotions are limited regardless of your deemed performance by your direct manager.

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