Ok but not great - Customer Service Representative (CSR) Kohl's Employee Review

4.0
Mar 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Great schedule, benefits, and coworkers.

Cons

Upper management was not always willing to talk or listen to concerns. There was a lot of favoritism and promoting of only people that conformed to what they wanted even if they were not qualified.

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5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Air conditioning is awesome there

Cons

Working during busy season hurts

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

managers can be friendly at times

Cons

Little to no training been working here for almost a year now there’s still something I don’t know every day. What was most difficult for me was being at registers as I was trained in two days by shadowing someone. There are so many situations and problems that will come up every day and you will learn something new! They never taught me about Kohl’s cash, how to read receipts, reprint or edit receipts. They schedule so little so when you do learn something there’s no chance of rehearsal because you come in three weeks later working at a different department.

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