More like a job than a career - Merchandise Specialist Kohl's Employee Review

2.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

- A supportive group of people; true to the Midwest nice and hospitality expectations. - Better work-life balance for hourly employees

Cons

- Not being included in mentoring programs = harder to "climb up" - Favoritism and cliquey; I mean, it's the Midwest, and it's so cliquey here that it doesn't matter what you know, it's WHO you know - Outdated systems: bridging issues at Kohl's is constant and quite embarrassing. It delays the whole operation and supply chain when data is not being transferred from one system to another. Every day is a battle between submitting tickets and going back and forth with external partners, trying to explain that the system just sucks and it's literally above our pay grade. - Weird internal movement/development guidelines; they would likely hire someone off the streets rather than support internal employees, which is weird because wouldn't it make more sense to hire someone already familiar with the systems than someone completely new? And why does one need the current manager's approval to move on to another department? What if you're not one of your boss's favorites, but you are a great asset? Does that mean they have to sit there suppressing their talents due to someone's opinion? It's no wonder that people are leaving Kohl's, and the only people who are staying behind are the ones who are still nostalgic for what Kohl's used to be.

Explore other reviews about Kohl's

5.0
Jun 20, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

flexible work schedule great coworkers location is very continent

Cons

store hours change every few years you can be moved a lot in one day (bothered others not me) certain customers WILL recognize you as the "lady who would not honor kohl s cash from 5 years ago"

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

managers can be friendly at times

Cons

Little to no training been working here for almost a year now there’s still something I don’t know every day. What was most difficult for me was being at registers as I was trained in two days by shadowing someone. There are so many situations and problems that will come up every day and you will learn something new! They never taught me about Kohl’s cash, how to read receipts, reprint or edit receipts. They schedule so little so when you do learn something there’s no chance of rehearsal because you come in three weeks later working at a different department.

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