Best customer service policies of all major department stores - Customer Service Associate Kohl's Employee Review

4.0
Oct 19, 2012
Recommend
CEO approval
Business Outlook

Pros

I really like the people I work with. Employees are given a lot of flexibility in dealing with customer's problems. Coffee maker broke after two years use? No problem! Kohl's will be happy to give you another and take back the broken one.

Cons

Low pay for associates. It takes a while to move up to a higher-paying position.

Explore other reviews about Kohl's

5.0
Mar 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing work life balance and benefits are amazing

Cons

The rate of raises is not very high

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved emptying fitting rooms when that was my only task

Cons

Had to constantly push the credit card, even to old ladies who don’t know any better, was scheduled for shifts I wasn’t trained on, was constantly moved around

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