More cons than pros - Customer Service Representative Kohl's Employee Review

3.0
Aug 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Was able to made lots of friends, some who I still have today. Cross training was encouraged so you’d have the opportunity to move around and try new things.

Cons

Pay was bad and they made it almost impossible to get real raises. For example, say you make $12.50 when minimum wage is only $12 because you’ve been there for a while. Now they announce minimum wage is going to be raised to $12.50. We’ll you’ll get a $0.50 raise right? Wrong. You stay at your wage bc you are at/above the new minimum wage already. Everyone else gets moved up to $12.50 and you lose your additional compensation that you earned. Scheduling was also pretty bad and it’s always so understaffed. It’s either very understaffed and your overworked or it’s understaffed and there’s no hours for anyone. It’s not very reliable.

Explore other reviews about Kohl's

5.0
Dec 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Easy job, and ok pay for first job

Cons

Could use more hours for employees.

3.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

managers can be friendly at times

Cons

Little to no training been working here for almost a year now there’s still something I don’t know every day. What was most difficult for me was being at registers as I was trained in two days by shadowing someone. There are so many situations and problems that will come up every day and you will learn something new! They never taught me about Kohl’s cash, how to read receipts, reprint or edit receipts. They schedule so little so when you do learn something there’s no chance of rehearsal because you come in three weeks later working at a different department.

See reviews by: Helpful|Rating|Date|All