Terrible - Call Center Representative Kroger Employee Review

1.0
Jul 1, 2016
Recommend
CEO approval
Business Outlook

Pros

Literally nothing good about this company. I hated the hour commute there and back each day.

Cons

I applied through a temp agency and was not told that there would be an 'assessment test' at the end of the two weeks of paid training. If I would have known this I wouldn't have wasted my time. They crammed so much information in 2 weeks and were expected to pass with a 90% to get hired on.. Still as a temp. I obviously didn't pass, I received an 89% because the material we went over wasn't available for studying outside of work. I got let go today because of this. I think this is ridiculous, I had some floor time to work and practice my position, I was apart of the email team. Every question I got wrong on the test did NOT determine my knowledge on the floor during my actual work. I was doing great, so for them to weed out people based off a test? Is unbelievable. Honestly, I don't care, because it was terrible pay, and I'm still young and not looking for a career in customer service, I was just trying to work hard and pay bills like any normal 21 year old is.

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5.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Cool management they were supportive

Cons

Long hours and mediocre pay

1.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Very little contact with customers. Night premium. Small discount on store brand items.

Cons

Extremely low pay. Insurance isn't available until after your first year. Head store manager has no people skills, a very bad attitude and is blinded by personal ambition. This infects the entire store with a glum, sour tone. In general, clerks and associates have a very bad attitude.

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