Pros
Air-conditioned, The customers in general are pretty nice. Normally easy to get personal days and movie days off around though this can heavily depend on your seniority and your department manger
Cons
There are no incentives beyond promotions. The first promotion two a department backup is only 50 cents. To me it always felt less like a skill thing and more like a willing to work overtime position. The objectives have never been clearly laid out to me. Communication between management team is minim and tends to be frustrating. (Q Hey what's going on with X A non of your business. Next day I'm asked if I have extra skills to help with issue X) You work all holidays and all week ends. Overtime is rarely planned out even when its need is obvious. Staff are forced out of their department during a shift so that click list can maintain itself. Expect your work hours and days to change a few times a year. Inconsistent workhours and days despite nothing changing.