Pros
The rules for this call center are far more lax than many other similar positions. You are less of a number here and more of a person. They encourage you to take the time to really help the customer, to "own the call", and to be human about the situations you encounter. The supervisors/management are, for the most part, very respectful to employees, and it has a generally friendly atmosphere.
Cons
The supervisors and management are rarely qualified for their jobs. They are largely good people who try really hard, but they have little to no training/experience in the positions they currently hold other than "learning on the fly" at PPS. They mean well, but frequently miss obvious things that trickle down to unnecessary stress/change/criticism focused on the employees. You're lucky to get one review a year and little other feedback unless you are a serious problem, or go out of your way to ask for it.