Pros
Exposure to Epic applications and healthcare workflows can provide useful experience early in your career. Some coworkers are supportive and genuinely trying their best within a difficult environment.
Cons
Leadership and management were the biggest weaknesses of this organization. There was a clear disconnect between upper management expectations and the actual workload analysts were handling daily. Productivity standards and ticket expectations often felt unrealistic, while staffing and support remained inadequate. Communication from leadership was inconsistent, and concerns raised by employees frequently felt dismissed rather than addressed. Burnout appeared normalized instead of taken seriously. Favoritism and uneven workload distribution created resentment within teams, with some employees consistently carrying heavier responsibilities while others were allowed significantly more flexibility.
Training and onboarding support were lacking, particularly for newer employees who were often expected to "figure it out" independently while still being held to high productivity expectations. Morale suffered because employees did not feel heard, supported, or valued.