Pros
- Values their customers from the top down - Provides decent employee benefits and programs - Gives people room to do their jobs without helicopter management LONG is a great place to work for men who assimilate well into the "Good 'ol Boys" club and women who are happy to serve them. The remainder of people are either good at playing the part, leave for more equitable employers, or are removed from the company. The company does care about customers and invests in ways to improve customer experience. It's the company's best characteristic.
Cons
- Opposes standardization that would improve efficiency and performance - Serious lack of communication between teams causes inefficiency and a lack of cohesion in resources, processes, and procedures - Very little room for advancement in most roles - Not a friendly work environment for women / sexist - Support departments (Accounting, Admin, etc.) are seen as inferior or less important to Sales and Field roles - Management decisions are arbitrary and based in favoritism - Tenured, corporate employees are condescending toward branch staff - New processes and procedures are implemented without proper consideration for how they affect others already in place and the staff directly effected by them If you're looking for a company that runs like a well oiled, corporate machine - this is not it. LONG is a large business that insists on running like a Ma and Pa organization, meaning it lacks consistency, standards, and processes normally found in a company this size. It has tried to get in line with corporate standards over the last few years, but its bevy of tenured employees and managers at the corporate level make implementing change difficult.