Could be a lot better, some senior people need to move on... - Maintenance Lactalis USA Employee Review

2.0
Aug 26, 2021
Recommend
CEO approval
Business Outlook

Pros

Affordable Benefits - Full Medical, Dental, Vision (union only, salary personnel has very high priced benefits).

Cons

Lowest paid maintenance personnel in WNY, shop around. No career advancement. Management. 90 Day waiting period for benefits. Continuous manpower shortages, forced overtime and many 12 to 16 hour shifts with scheduled to return in less than 8 hours, including supervision. Lucky to get a single weekend day off, many junior personnel have tues/wed off, don't expect a holiday off. No money for parts or equipment upkeep, everything is an emergency fix. No formal equipment training program in any department, supervisors and operators learn through tribal knowledge or osmosis. Seems to be a an on the job training facility for the entire area, people come and go often at all levels. Offshift differential near non existent, should be a percentage, other plants in town have automatic 1.5x and 2x pay on weekends, none for salary personnel. Weak Union, only shows up for negotiations. Skilled labor not fairly compensated, unskilled catching up with continuous flat rate across the board raises, skilled labor out numbered, thus union contracts reflect many decisions based on numbers. Senior personnel are awarded too many days off, while lower must take the hit to make up for it. Continuously let a lot of good talented people go, a revolving door, avg 5-10 mechs a year come and go, would be higher, if they could hire more. Union workers expected to buy own tools and boots with annual reimbursements that barely pay for a single tool or even a half a boot. Continuous uniform sshortages There are simply many other better facilities to work, especially if you have a skilled trade, it just will not be appreciated here.

Explore other reviews about Lactalis USA

5.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work culture. Supportive and collaborative atmosphere.

Cons

Have to negotiate for your worth.

2.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I worked at the LHD division. Pros: Talented employees, strong products/business, and a culture that was once great

Cons

Cons: Significant decline in morale, trust, and employee engagement following executive leadership changes. This used to be a company that people were genuinely proud to work for. The culture wasn’t perfect, but employees felt valued, leadership was approachable, and there was a strong sense that people mattered alongside business results. Executive leadership changes began in 2025, and the shift became much more noticeable after the LHD CEO departure at the end of the year. Since then, morale, trust, and engagement have declined significantly. The culture today feels very different from the one that made many employees join and stay. Communication is less transparent, decisions feel more disconnected from employees, and there is a growing perception that executive leadership is focused on short-term objectives at the expense of the people who helped build the business. The appointments of the new CEO, US and CEO, LHD coincided with a dramatic shift in employee sentiment. Whether intentional or not, many employees have experienced these changes as a move away from the people-focused culture that previously set the company apart. There have also been broader changes across the executive team, and the organization feels increasingly centralized and disconnected from the realities of the U.S. workforce. What is most frustrating is that there are still many talented, hardworking people throughout the company. The issue is not the employees. The issue is that executive leadership has failed to preserve the culture that was once one of the organization’s greatest strengths.

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